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Return & Exchange

Return & Exchange

 

Domestic Orders (including US territories and APO/FPO addresses)

If you are not completely satisfied with your purchase or changed your mind you may return the product to MensOnlyShoes.com within 30 days from delivery date to receive a refund or take advantage of our free exchange and store credit offers.

All returns will be subject to inspection. All returned items must be unworn, in their original condition  with no signs of wear, in original packaging with all additional accessories (dust bags, shoe horns, etc) and include original invoice or packing slip. This also applies to returns of defective and damaged items. Defective or damaged item(s) will be replaced with the same item(s) free of charge.

Prior beginning of return you should Contact Us in order to obtain a Return Authorization Number (RAN) and choose your return option from refund, exchange or store credit. Any returns made without prior authorization will not be accepted.

For your convenience we'll send prepaid return shipping label with your order (subject to $9.50 return shipping fee charge, see below). You can use our return shipping label to drop-off your return at USPS location or schedule a pick-up, you can also purchase return shipping label from your preferred carrier and ship your package to address from prepaid return label.

 

Step by Step return instruction for Domestic Orders:

1) Contact Us to request  Return Authorization Number (RAN) and choose your return option (refund, exchange or store credit).

2) Make sure the item(s) you going to return meets all conditions described above.

3) Use original shipping box or any other unmarked similar in size box to package your item(s) and include original packing slip or invoice in your shipping box.

4) Attach return shipping label and write provided RAN number on the label or on the shipping box.

5) Drop-off your package at carriers location or schedule a pick-up.

 

Return Options: 

1) Return for a refund

All items returned to MensOnlyShoes.com for a refund except damaged or defective are subject to flat rate outbound shipping fee charge of $9.50 (one per order), this amount will be deducted from your refund.

Additional $9.50 flat rate return shipping fee be deducted from refund if provided  prepaid return shipping label was used.

Once delivered your return will be processed within 48 hours and you will be notified by email. Please allow 2-10 business days after your credit is applied for it to be reflected on your statement.

2) Exchange 

MensOnlyShoes.com offers free return and free replacement shipping with exchange option. Note:The limit is one per order.

Use you prepaid shipping label to return your item(s) and we'll send you replacement free of charge. If you went over the limit of free exchange option (one free return and one free replacement shipping service per order) then you will be charged $9.50 non-refundable flat rate shipping fee for each additional outbound and inbound shipping service. If you decide to return your replacement item(s) for a refund then following amounts will be deducted from you refund: $19 shipping fees (for original and replacement shipping) plus additional $9.50 flat rate return shipping fee for each prepaid return label used.

3) Return for a Store Credit

If you would like to save money and don't pay flat rate outbound shipping and return shipping fees, you could choose MensOnlyShoes.com store credit option instead of refund. You can qualify for store credit equal to a full price of single or all items from your order as long as obey all the rules of return process specified above.

Store credit will be emailed to you in form of coupon code, which will expire after 6 months from the date it was issued. This coupon code will be assigned to your MensOnlyShoes.com account/name and could only be used with the same billing address as on your original order. If store credit was not used within 6 months from the date it was issued then your "return for a store credit" will be handled as "return for a refund" (see above), and you will receive a full merchandise refund minus all applicable flat rate shipping and return shipping fees.  

If you have any further questions or missing your prepaid return shipping label feel free to Contact Us.

 


 

International Orders

MensOnlyShoes.com can only accept returns within 30 days from delivery date for a full merchandise refund on all orders shipped outside of the United States, no refunds on shipping fees or Customs duties and taxes. We do not provide return shipping labels for international customers, international customers are responsible for return shipping fees and charges.

All returns will be subject to inspection. All returned items must be unworn, in their original condition  with no signs of wear, in original packaging with all additional accessories (dust bags, shoe horns, etc) and include original invoice or packing slip. This also applies to returns of defective and damaged items. Defective or damaged item(s) will be replaced with the same item(s) free of charge.

Prior beginning of return you should Contact Us in order to obtain a Return Authorization Number (RAN).

 

Step by Step return instruction for International Orders:

1) Contact Us to request  Return Authorization Number (RAN).

2) Make sure the item(s) you going to return meets all conditions described above.

3) Package your item(s) and include original packing slip or invoice in your shipping box.

4) Attach return address/shipping label and write provided RAN number on the label or on the shipping box.

5) Select your preferred carrier and ship your package.

Note: Make sure to mark as "Returned Goods" on a Customs Form to avoid additional re-import fees or Customs Duties.

All international orders which were refused at the time of delivery and returned back to MenOnlyShoes.com without Return Authorization Number  are subject to 10% re-stocking fees and may also be a subject to all additional taxes and fees applied by Customs or carrier.

 

 

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